I watched a movie this week on the management style of Pike Place Market and it caused me to ponder several times about it after watching it. It talked about how they give each employee a responsibility and opportunities to grow. They provide a spirit of teamwork and are encouraged to teach and help each other in their responsibilities and help each other to grow in knowledge and experience. The owner explained how he used to be a tyrant type of boss until he was educated in a better way. Instead of hoarding all the power and control himself, he entrusts some of that to his employees and those that can see the vision of the company and contribute to accomplish that vision are the ones who stay.
I see that people need a vision and a purpose. People need trust from others and are happiest when they feel needed and trusted. If a manager or owner can share vision, responsibility and trust with his/her employees, then environment and production will improve.
At the end of the video, the owner said he loved his employees and they loved him. That love came from trust between employer and employees. It became a system of workers who could rely on one another and work together in an environment of harmony. Customers can feel this harmony and crave to be in an environment which can provide it. It is not about the product, it is all about the environment a business provides for the customers. It is all about the experience.
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